Tyler Spurlock
Account Manager · Consent Resolve
Cincinnati, OH · “The human who answers the phone.”
Tyler Spurlock is the Account Manager at Consent Resolve and the person on the team who actually talks to contractors every day. A University of Cincinnati graduate, he came up through financial and data analytics — including reporting for the $92M-per-year food and beverage division at the Hotel del Coronado — before moving into consultative sales and account management. He hears what's working directly from customers and walks it back to engineering before any marketing copy gets written.
- •Owned financial reporting on a $92M division (Hotel del Coronado)
- •Daily consultative conversations with contractors
- •Consultative sales & account management
The contractor's-eye view — what real shops actually say, ask, and need.
Posts by Tyler Spurlock
Do Your Bought Leads Come With Proof of Consent? Usually Not
When you buy a lead from a broker or a shared-lead reseller, the contact shows up but the consent almost never does. Here's why the proof gets left behind — and what it costs you when someone asks.
Fast Lead Follow-Up Without Breaking the Law
Speed wins the job — but the fastest instinct, grabbing the phone, is exactly where a lot of shops trip the TCPA. Here's how to hit the follow-up window the compliant way, every time.
How to Vet a Visitor-Identification Tool for Compliance
Not every 'visitor identification' tool is built to keep you out of court. Here's the buyer's checklist — the seven questions to put to any vendor before you sign up, and the answers that separate a consent-first tool from a lawsuit waiting to happen.
Is Buying a Visitor Lead List Legal?
The straight answer to a question a lot of businesses quietly wonder about: is it actually legal to buy a list of visitors and market to them? Here's the real legal picture — federal and state.
Is It Legal to Know When a Past Visitor Returns to Your Site?
Knowing the moment a past visitor comes back is one of the best signals a business can act on — but only if you're allowed to know it. Here's where consent draws the legal line.
Is Retargeting Legal for Businesses? The Consent Question
Retargeting isn't against the law. Building the audience from people who never agreed to be tracked is where businesses get exposed. Here's the line, and how to stay on the right side of it.
Is Identifying Your Website Visitors Legal? The Consent-First Line
You can legally identify the visitors on your website — the question is how. The line runs between consent-first identification and the covert tracking now drawing lawsuits.
Route Scored Leads Into Follow-Up That Runs Itself
A score that just sits on a lead is a number nobody acts on. The payoff comes when the score routes the work — hot to you, warm and cold to sequences that run without you. Here's how to wire it up.
Visitor Identification Without Fingerprinting: Why It's Lawful
Plenty of tools claim they can identify your website visitors. Most do it by fingerprinting people who never agreed — and that's exactly the practice regulators are now suing over. Here's the difference that keeps you clear.
What Actually Counts as TCPA Consent (and What Doesn't)
Under the TCPA, not every 'yes' is a yes. A buried checkbox, an implied opt-in, or a name from a purchased list won't hold up. Here's what actually counts as consent — and why a timestamped record is the difference between defensible and exposed.
What Data Is Actually in a Consented Visitor Lead
Identifying a website visitor without a form fill sounds like it must involve a deep profile. It doesn't. Here's the actual contents of a consented lead — and why what's left out is the point.
What the FTC's HomeAdvisor Order Teaches Businesses About Buying Leads
The FTC's 2023 HomeAdvisor consent order was aimed at a lead seller, not the businesses buying from it. But the lesson underneath it is the one every shop that buys leads should read.
Which Privacy Laws Actually Require You to Prove Lead Consent?
The TCPA, CIPA, and state privacy laws each govern a different piece of how you contact leads — but they converge on one question you'd better be able to answer: can you prove the person agreed?
Who Actually Owns Your Leads?
There's a question most businesses never ask about the leads they pay for: do I actually own this, or am I just renting access? The answer changes everything.
Why Lead Resellers Can't Tell You Where They Got the Info
The reason 'where did you get my info?' rattles businesses isn't the question — it's that a bought lead comes with no answer. Here's why chain of custody is the whole problem, and how consent-first fixes it.
When a Texan Invokes Their TDPSA Rights: How to Answer a Data Request
The Texas TDPSA doesn't just ask you to collect data carefully — it gives Texans the right to ask what you have, delete it, or stop its sale. Here's the calm, practical way a business answers that request, and why consent-first makes it a lookup instead of a scramble.
Connecting Recovered Leads to Your Field-Service CRM: A Setup Walkthrough
Wiring recovered leads into the CRM you already run isn't an IT project — it's a short, ordered setup you can finish in an afternoon. Here's the connect-map-route-test walkthrough for a field-service shop.
Do the Shared Leads You Buy Actually Have Consent?
When you buy a shared lead, you inherit a phone number and none of the paper behind it. Here's why that gap is a TCPA and CIPA problem — and who's on the hook when a visitor complains.
Is It Legal to See Which Pages a Website Visitor Viewed?
Seeing which service pages a visitor read before they call is useful — and it's legal when permission comes first. The trouble starts when a shop collects behavior quietly and asks forgiveness later.
New Year's Week: The Quiet Reason Your Phone Isn't Ringing Enough
The phone goes quiet the week between Christmas and New Year's — but your website doesn't. Visitors are home, off work, and quietly planning next year's big purchase. Here's how to catch them.
How to Stop Tire-Kickers From Eating Your Afternoon
Every business has lost an afternoon to a tire-kicker who was never going to book. The fix isn't working harder — it's knowing which leads are worth the call before you make it.
Why Your Best Customers Visited Three Times Before They Called
The customer who finally booked you didn't decide on the first visit. They came back two or three times, quietly comparing — and most of the people doing that right now will never come back at all unless you reach them.
Website Tracking Lawsuits: The Risk a Consent Banner Removes
The pixels and tracking scripts on most business websites are legal right up until a visitor never agreed to them. Here's the exposure that creates — and the one piece that removes it.
What Makes a Consent Banner Legally Compliant: A Checklist
Slapping a banner on your site doesn't make you compliant. What counts is the details — plain disclosure, a genuine choice, nothing pre-ticked, and a record of the yes. Here's the checklist that separates a valid banner from decoration.
What a Privacy Violation Actually Costs a Business
Privacy law feels abstract until you see the numbers attached to it — and who's allowed to bring the claim. Here's what non-consented data collection actually costs, and why consent-first capture caps the exposure.
